South Korean auto giant Hyundai Motor Group announced on Friday that it has secured a leading place in the 2024 New Car Quality Survey (IQS) released by market research company J.D. Power.
Now in its 38th year, the survey quantifies the number of complaints per 100 vehicles sold in America, based on quality dissatisfaction cases experienced by customers three months after purchasing a vehicle. The lower the score, the higher the quality satisfaction. This year’s survey was conducted on a total of 31 brands, including 17 general brands and 14 premium brands, from April 2023 through February 2024, using a questionnaire of 227 items for 100,000 customers.
Among 15 global automaker groups, Hyundai Motor Group ranked first, with 164 points, followed by Nissan and General Motors with 168 points and 172 points, respectively.
Per individual brand, Hyundai Motor and Kia ranked third and fourth, with 162 points and 163 points, respectively after Ram and Chevrolet. In the premium brand category, Hyundai’s independent brand Genesis ranked third with a score of 184 points.
Among segment-specific evaluations, Kia’s K3, known as Forte in the U.S., secured first place in the compact sedan category for six consecutive years since 2019 and Kia’s Carnival ranked first in the minivan category for two consecutive years. The Genesis G80 won first place in the midsize premium sedan category for four consecutive years. Hyundai’s Santa Cruz also ranked first in the mid-size pickup truck category.
All four models also claimed the Best Quality Award.
“Based on the positive response from U.S. consumers, we will continue to strive to provide high-quality vehicles through ongoing quality improvements and innovations,” said a Hyundai Motor Group official.
